What Affects Guest (Dis)Satisfaction in Luxury Hotels?
Luxury hotels have always been the go-to choice for travelers seeking the utmost in comfort, luxury, and service. However, with the advent of the Internet and social media, it has become increasingly important for these hotels to not only meet the expectations of their guests, but also to exceed them. In order to do this, […]
Turning Text Mining into Guest Satisfaction Mining
As a hotel manager, it’s essential to understand the factors that contribute to guest satisfaction in order to improve the overall experience for your guests. One way to gather insights Turning Text Mining into Guest Satisfaction Mining Sentimantle – The Insights Company > Blog > Sentimantle > Turning Text Mining into Guest Satisfaction Mining Sentimantle As a hotel […]
How Improved Guest Experience Affects Satisfaction and Online Reviews
When it comes to choosing a hotel, customer reviews can be an invaluable resource for travelers. Not only do they provide a glimpse into the quality of the accommodations, but they can also give insight into the overall customer experience at the property. How Improved Guest Experience Affects Satisfaction and Online Reviews Sentimantle – The […]
10 Most Common Service Failures in Hotels
As a hotel owner or manager, it’s important to constantly strive for excellence in service. Unfortunately, even the most well-run hotels can experience service failures from time to time. These failures can range from small inconveniences for guests to major issues that can ruin a vacation. 10 Most Common Service Failures in Hotels Sentimantle – […]
Customer Reviews can Help Forecasting Demand in Hotels
In recent years, online customer reviews have become an increasingly important source of information for travelers looking to book a hotel. But are these reviews just subjective opinions, or can they be used to accurately predict a hotel’s future performance? Customer Reviews can Help Forecasting Demand in Hotels Sentimantle – The Insights Company > Blog > Sentimantle > Customer […]
The Impact of Online Reviews on the Growth of Independent and Branded Hotels
Online reviews have become an increasingly important factor in the hospitality industry, as more and more travelers turn to the internet to research and book their accommodations. But how exactly do online reviews affect the growth of hotels, and is there a difference between the impact on independent hotels versus branded hotels? The Impact of […]
Sentimantle Uses the CIA Model for your Benefit
In today’s business world, staying ahead of the competition is more important than ever. With so many companies vying for market share, it’s crucial to have a deep understanding of your competitors and the industry as a whole in order to make informed decisions and stay ahead of the curve. That’s where the Competitor Intelligence […]
Top Five Trends in Hotels in 2023 and Beyond
With 2023 just around the corner, here are the top five trends in the hotel industry that are likely to impact guest experience in the coming years: Top Five Trends in Hotels in 2023 and Beyond Sentimantle – The Insights Company > Blog > Sentimantle > Top Five Trends in Hotels in 2023 and Beyond Sentimantle With 2023 […]
Better Reviews = Higher Revenues
As a hotel owner or manager, you are aware that providing an excellent guest experience is crucial to attracting repeat business and increasing revenues. Nowadays, customers typically first check a hotel’s rating and reviews before making a decision. Better Reviews = Higher Revenues Sentimantle – The Insights Company > Blog > Sentimantle > Better Reviews = Higher Revenues Sentimantle […]
Latest Trends in New Year’s Parties
Why wait for next year? These are some of the latest trends in party themes that can be applied to your upcoming New Year’s party, whether it’s at a hotel, company, or private gathering. Here are a few ideas to get you started Latest Trends in New Year’s Parties Sentimantle – The Insights Company > Blog > […]